Sponsored by Squarespace. Get 10% off your first purchase of a website or domain: www.squarespace.com/drew
cyber monday sale:
www.drewgoodenshop.com/
hot dog:
www.pictureofhotdog.com/
resources:
techcrunch.com/2020/03/16/the-hidden-cost-of-food-delivery/?guccounter=1
www.berkeleyside.com/2020/11/05/third-party-food-delivery-apps-pros-and-cons-for-restaurants
www.seattletimes.com/business/technology/doordash-ipo-papers-show-the-difficulties-of-the-food-delivery-business/
www.nytimes.com/2020/02/26/technology/personaltech/ubereats-doordash-postmates-grubhub-review.html
www.checkbook.org/delaware-valley-area/restaurants-pay-steep-fees-to-order-and-delivery-services/
follow me:
twitter - twitter.com/drewisgooden
instagram - instagram.com/drewisgooden
i think it’s also worthy to note that delivery apps exploit disabled people who can’t just jump in their cars or walk down the street to get fries from mcdonald’s. i think in general the "just go pick it up" argument is invalid because some people can’t. delivery services may seem accessible, but nobody is benefitting from paying $20 for a $6 burrito because they Literally have to. they sometimes have to rely on delivery services for things like that. there are people who physically cannot leave their homes for anything that may seem easy and convenient to able-bodied people.
I use Uber eats as the verb, ''I'm gonna uber eats some chipotle''
No joke I got a post mate ad before the vid
Here in India we have just two giants Swiggy and Zomato. The situation is so bad that Uber Eats went out of business here and had to sell its stake to Zomato. Both these apps inflate the price of the food items, have shady extra charges/delivery fees, and yet somehow are loosing money each year. The idea is to loose money to gain market share and become an indispensable part of our daily lives, so that when they finally start making money by raising prices and what not we can't move away from them. Currently waiting for my order from Swiggy.
I don't order delivery anything except for dominoes, and I use their website in that rare event. Other than that, I either pick up my fucking phone and call in a to go order, or a march myself in (w/mask) and place the exact same order to go. Fuck all of the delivery apps. I refuse to use any of them.
I’ve only ever used Uber eats so honestly I still say “I ubered food”.
Drew I biked to get my burrito the other day and saved like 15 dollars, I thought of this video while I did.
I had to give that yellow sign behind him a second read. I thought I read something else first 😂
I literally bought and got a credit card just to use for Uber Eats and delivery food stuff twice a month I'm sure my credit will be just fine
na.to/forgirlynqzg C'e qualcosa su cui riflettere: le conclusioni tratte sulla base dell'analisi di Internet aggiungono solo differenze di fazione e sono distribuite in modo associativo tra i settori. Considerazioni ideologiche di ordine superiore, cosi come un nuovo modello di attivita organizzativa, sono una tappa qualitativamente nuova nel sistema di formazione del personale che risponde a bisogni urgenti.. また、最新の手法の導入は、専門家コミュニティの進歩を実現するのに最適です。日常の実践は、私たちが選択した革新的な道が、下された決定の経済的実現可能性の必要性を明確に修正することを示しています。 ターゲットオーディエンスの代表者の高いレベルの関与は、単純な事実の明確な証拠です。将来のプロジェクトの高品質のプロトタイプは、緊急のニーズを満たす人材育成システムに関して各参加者が独自の決定を下せることを明確に識別します。多様で豊富な経験から、かなりの共感で薄められた合理的な思考は、一連の革新的なプロセス管理方法を考慮に入れて、生産計画に多くの特別な活動を含める必要があることを示しています。
Why not just have a delivery app that just picks up food and brings it to you but like, the restaurant doesn't have to pay the delivery app. That way, the app paying more for the food is worth it and it's just like Uber.
Do yall have Chick-fil-la delivery cars? Like the Pizza Hut and Papa Johns ones? Ive been noticing alot of chick fil la delivery cars since the pandemic started
I work at a restaurant that uses door dash and Uber eats but we also have our own delivery service and I can tell you that it is a frickin nightmare dealing with them.I know if there’s a mistake with your order you have to deal with doordash or Uber but most people call the restaurant directly to complain.So my boss ends up giving discounts or credit for their next order when he’s is paying them to fix the problem(that’s what their cut is for right?)Also we had an incident where there was a power outbreak and for some reason we couldn’t pause the app so a bunch of orders were still coming in.We had to call them and after 45 min on the phone they finally canceled all of the orders.Imagine waiting for your food for 45 min just to get it canceled...
ours is grab.
...For the sake of not repeating yourself and for entertainment value, organize your thoughts, deliver once. Fewer edits
2:50 I completely disagree with this I work at Chick-fil-A and the owner last month made 200k profit idk wtf your talking about “razor thin” but he makes that and we still can’t get a damn heater fixed for when we’re in 15 degree weather.
came back to this video when my food was an hour late and cold as fuck
I think in a better world we would have places close enough we could just walk there to get the food
You mean like in cities?
Lol "unorganized" video? I loved this. I work for DoorDash and all of this was enlightening. Regarding your question at the end ("what's the verbiage you always use"), people constantly mistake the company I work for, for another. Like, they'll say, "So are you still working for GrubHub?" I just say yeah because I know what they mean and it makes no difference. 😆
Ham is kinda cool
Watching this with my McDonald’s that I just got from DoorDash... oops.
I use wix
there should be a donation driven app or website that treats the employees right
Is this a 4 min ad?
foodpanda is the best its free delivery (I think it is only in South and East Asia though)
Dashing is really fun and convenient for me as a college student. I've gotten to know the area better, make ~$250/week in peak holidays, more active steps throughout the day, and listen to recorded class lectures while on the road. However, I myself will NEVER order through a delivery app if I can help it. The best way to support local restaurants is just by going to their website and ordering takeout/delivery there.
door dash is pretty good if you get dash pass through Chase Sapphire rewards. You get 1 year free of dash pass and you only spend like 3-4 bucks in service fees per order. Yeah they probably jack up the price but thats not too bad. sounds like the only losers are the restaurant so suck it!
I get delivery like a g cuz a hungry dogg's gotta eat from my local spots
i hated working for postmates. If you had a problem, it was nearly impossible to reach them. They had no phone number to call if you needed to reach the company (maybe they do not I haven't worked for them in two years), so if something messes up on the app you have to email them and hope your email gets read quickly? It's ridiculous. I worked for postmates in LA, so often times you would pick up an order in the central city areas and then drive all the way into the hills to drop off the order to rich people. One time (around 11pm) I drove an order all the way up to the delivery location and gave the customer their order. When I got back to my car I could "deliver" the order in-app because I didn't have an internet connection. So I thought, okay no problem, I'll just make my way down the hill and I should be fine. BUT NO. I get to the bottom of the hill and the app tells me I can't deliver the order so far from the delivery location. I try to contact postmates and they never got back to me. i was waiting for hours trying to figure out a way to complete the order so I could move on and do more orders. Finally, at some point, I think it got worked out. but this was just one of the terrible experiences I had. there were many more.
funny how here in indonesia food delivery service is super popular. bcs to have their own service delivery is pretty expensive and usually only fast food that have that service. also, food delivery service provide smaller restaurant exposure and a chance to compete with bigger restaurant. it's nice and a win win. the driver seems to be treated well. especially in this pandemic where we have to stay at home.
Is tipping a thing is small town England please I need to know I don’t want to be a butthole also McDonald’s for 3 people including drinks and fries cost less than £30 so bruh
Drew that is one beautiful shirt
Hi, can you not make shit like this, cuz some people have to work these delivery app jobs. You could say that all delivery services "screw over everyone" if you wanna go so far. Please tip your delivery driver. Thank you.
these are so enjoyable to watch, wish there were more! Thanks!!
I’ve used DoorDash about 5 times and I’m not impressed. My order has been wrong twice because of a menu error on the app. I’ve also found that it’s quite difficult to get in touch with someone higher up about a problem. I’m currently waiting on a refund for my most recent order.
I'm canadian so I Skip The Dishes(we also have doordash but I wont order from them ever since I worked at a restaurant when I was a teen and they were super annoying)
Isn't the whole loosing money thing just a tax loophole? I don't think these companies are actually losing any money
I love you hair, like soooooo much!
I'm gonna get delivery
Man it's like you've found the max acceptable level of all the youtube (isms) that one can do without being ANNOYING AS SHIT! Meanwhile the rest of the KGworldrs refuse to acknowledge any limit. Lol
In Denmark we have "Just Eat" so to answer your question i guess i could say "ill just eat it"
Also note I got charged for about 300CA for orders I've never made over a month on Doordash I deleted my Card shortly after and only kept the Account for disputes
Thank you sir for this very informative video!
still blown by the fact that doordash has lost that much money. THEY DONT EVEN GIVE PROPER REFUNDS, JUST CREDIT TO USE THEIR APP MORE. (at least in my experience). I also think the unreliability of it is partially due to the drivers, simply because anyone with a phone and a car can sign up to work for these apps, myself included. But I guess you could technically write that off as one of their faults as well. It’s just unfortunate these corporations are taking advantage of such vulnerable times. I don’t get how they’re still to this day hijacking money from their customers, employees, and the businesses they work with, yet they’re still losing SO MUCH MONEY????
The app I use for fast food is the get-off-my-ass-and-drive-to-get-it-my-damn-self app. And if there's no time I like to use the just-eat-something-else-or-cook-something app.
We have Deliveroo in the UK which is the verb
Hi drew
I always say “let’s get Deliveroo” for whatever takeout I’m getting. But I live in Europe so that might be weird for y’all.
I've only used any of these services once, and I don't think I'll ever do it again. I literally only wanted my acid reflux medicine (which was around 21 dollars). It was freezing cold here, and I'm a college student without a car, so getting it at a store was physically impossible for me. The price was 31ish dollars counting the tip, and that pissed me off. I should've just sent it by mail and waited a few days.
Doordash
KGworld doesn’t turn a profit for Google. But what they get in return (control and power) is apparently worthwhile enough to absorb the cost.
door dash
Not to say anything about the food quality or the working conditions, but in China the price is the same number as in the US, and in RMBs not USDs
This is just making me sad
I live in the UAE and we have four delivery services which I discovered are all basically run by one company.
I’m a Uni student and I started doing a bit of doordash on the side. Soooo many people don’t tip. Would you not tip a waiter or pizza driver?? Like come on we get a few dollars at most for base pay.
I've used these services twice and then decided I'm done. Cold pancakes from iHop isn't close to being worth $30. I either pick it up myself or I don't get takeout
we always say deliveroo even if we're getting food from uber eats
Little update for ya: British Columbia, Canada capped the commission percentage that the app could collect from the restaurants, so Skip the Dishes added the “BC” fee of $1 that the customers have to pay on every single order. It gets better. That BC fee? It’s TAXABLE. That’s right, we pay tax on a fee that serves no purpose except charging the customer MORE money.
Companies know how to shift profits and show that they are operating at a loss on the books, even though they are not. So, it best to get a cut of the gross, rather than the net.
Not a pinned comment yet 😲
They purposefully do it like this. Id buy 2 meals and use it for lunch and dinner
I ordered twice this week from Uber eats and yeah I know it's exagerate... That's why you can't order from Uber eats all the time, it has to be occasional. But yeah the problem is, it's practical especially with the curfew at 6pm and the restaurants being closed (I mostly order from there when I don't have other options and yeah I feel guilty about it) P.S: I live in France
Oh my gosh thank you for talking about this! Yes! It’s so annoying when the tiny restaurant I worked for got so little money after working like crazy to get the orders in but because of the lockdown they didn’t have another option.
Uber Eats has a shitty refund policy. I got buzzed once and had to order something. None of the drivers took my order and 2 hours later I couldn’t get a refund.
I have never used delivery apps because I'm so cheap. Yet I worked for tips for 13 years. 🤔
Big colin jost vibe. I’d love to see you on weekend update one day.
I'm a driver. Uber Eats is the worst. Completely glitchy, terrible customer service. Postmates has gotten considerably worse after UE bought them.
As a manager at a food establishment, this is a pain at times because our menu changes seasonally and most of these apps don’t update the menu and we have no control over updating it manually and in addition tho that we are unable to contact customers to inform them that the menu is not correct.
I don’t understand how but like half of the times I order something from these apps they forget the goddamn drinks. It’s so frustrating
My husband used to do deliveroo delivery on the side and they constantly screwed him over in so many ways and would rip him off and not pay him every opportunity they could (and boy did they go out of their way to make those opportunities magically appear every day multiple times a day). Often they would cancel the order out of the system after he already delivered it or while in process so he couldn't get paid and other gross shady stuff like that every freaking day. They constantly stole the money he rightfully earned and would screws up with the addresses sending him across the city when he specifically logged into work within the local area and would send him outside of the agreed upon zone like crazy far away (and he was on a bike making it impossible and not what the delivery person agreed to do). Ohh and the insane way they did the schedule, you would have to pick your shifts at least a week or so ahead but they set it up so that some drivers get preferential treatment when it comes to choosing shift, the more delivery you do after a set number the earlier you can choose your shifts and you have to requalify every week so if you get sick one week you can't get any decent hours the next week because you are held back from being able to choose a shift while some other drivers get special early access and take all of the good shift where you can actually make any money. The way they treat the delivery people is absolutely disgusting and actually seeing how they repeatedly stole from and screwed over my husband make me feel sick and I will never use their service. He worked his ass off and wasn't even making minimum wage most of the time.
So, what can you do? Where order?
Lol he says Hey guy?
I was waiting the hellofresh sponsor, missed opportunity there
you're generation z's Seth Meyers
i got a doordash ad. Womp
I ordered sushi from a place once that had a minimum order quantity, and by the time I’d ordered a couple of odds and ends to make it, the total was $40AUD. There’s now a sushi vendor in my supermarket with the exact same stuff, and it costs $15AUD total. I’m in walking distance too, so it take less time to get it myself than deliver. I think of Doordash and Uber Eats as convenience takeaway - I only order from there because my laziness outweighs the ridiculous markup, but usually I’ll order directly from the restaurant
see if your area has a local delivery service - we have takeout central it’s pretty reasonably priced, and restaurants seem to like it. customer service is super responsive too
In the nicest way possible, do young Americans actually cook? I get convenience but is it really worth 4x the price and shitty middle men companies to not cook a meal that can last like 3 portions? From what I personally have experienced, in the UK getting take out is like a once a week treat, Americans seem to have take out food for most of their meals
I am dumbfounded as to why people use any of these services when every single restaurant in my area (Brooklyn) has free delivery. Fast food is the only exception. One of my coworkers uses uber eats everyday to order from a place that has free delivery and I am confused
My verb is doordash 👹
I don’t think delivery services are necessary AT ALL. If someone doesn’t use them, are they gonna starve? No. There was a time before grubhub etc. also, if you’re broke and spending $30 on lunch, you are your own worst problem.
I just dont think these delivery apps even have a viable business model, but they are using VC funding to dominate and completely screw over the food delivery system.
Someday people will realize that they are just like wework, but less obvious.
Also I wonder if there will be an attention economy born where attention is the currency, seeing as the internet is a "public good", quite difficult to restrict access to in order to make profit in monetary terms, but there is no denying the value and influence that these apps have. Either that or the silicon valley bubble pops and the VC probably cash in way before common folk.
Also, spending all that money to avoid treating their drivers as employees is definitely less efficient than just treating their "gig workers" like employees which basically do doordash like a full time job anyways.
They expect tips...for literally doing their job...um...
Tops should only be applied to people that work hard jobs like restaurant jobs that deal with bad people on the daily but just driving around getting food isn’t hard
Netflix seems to care more about programming people than making profit
I know you'll read this comment months later. Silicon Valley companies don't care about short term profits. They care about growth - hyper growth. Billionaires subsidize the consumer. The lower cost attracts more users to the platform. The company destroys all the existing businesses in that space. Once these companies crush all the competition, they raise rates back around to what they used to cost. Now we have to pay taxi rates for our uber, with no taxi alternative.
In my country the delivery costs like a fixed fee that is less than 1 dolar (its like 25% of a single mcdonalds meal)
one time just eat came to me with an empty bag it was meant to be kfc and it was a big order for my household of 6 people it was £40 but we didnt get a refund we got 1 free bucket of chicken thats it for 6 people in the end kfc got blamed because just eat says it not our fault at all im sure the guy didnt know it was empty it was filled with napkins so it looked full also why did they have a bag of napkins thank god it was kfc and not a small restaurant like morley's chicken shop we didnt get it because it was too late so we couldve ended up blaming a small restaurant that is going out of business from the lockdown
I like a lot of people that work at restaurants really hate these companies because it's extremely insulting that their drivers get tipped while the people making the food get slammed so many times with customers wanting so many things ordered and get disrespected and complained at by people that don't even have much reliability behind them. The restaurant I work at always gets orders on top of orders from the big 3 and our online system, and we simply cannot keep up because we don't have enough staff to make as many orders and then to resupply our stock. If these places tip, many restaurants should be the ones getting most of that instead, I really hate the fact that restaurants are bigger sources of income to more people, especially someone like me that can't drive and they are the most at risk for getting shut down for not meeting demand for rent and other fees that are already high enough, for some companies that take advantage of customers and don't worry as much about their business tanking thanks to high demand.
You should’ve made this video later, mainly because of the grub hub ad
Just to add the drivers will also appreciate if ppl didn’t follow the 20% rule on delivery apps (small orders only) cuz a waiter serving u less stuff has to work less, but drivers r hauling the same amount. So tip by the driving mins please. Maybe even 25c every 5 mins (for small orders)
Are you saying the drivers don't get paid? Because if they do, then tips are just extra and shouldn't be expected
Wrong orders and cold food isn’t the deliverers fault as 95% of bags are sealed nowadays
I recently discovered you and I just realized what is so familiar. You are John Mulaney but in the former of a KGworldr. This is everything I’ve ever wanted
As a driver, these companies still do use tips to subsidize pay. Doordash will say I will be paid $7 for an order, but after I drop off I learn that $5 of that is tip, and $2 is actual pay. Postmates doesn’t do this, but they also don’t show pay up front so it’s a gamble with every order, and customers on Postmates don’t tend to tip much if at all. Grubhub is better IMO, they at least show full pay up front and customers tend to tip better. This all applies at least to my area, each area is different.
I should add that I am able to make a decent living with delivery as my side hustle. As a driver, you’re allowed to pick which orders your accept and decline, so you don’t have to take low pay/no tip orders. As long as you’re picky with your orders you’ll be fine. There’s a lot of other positives such as being able to work on your own schedule and manage yourself. It’s not for everyone but works great for a lot of folks.
this is why i make a new account every 30 days so i don’t have to pay a delivery fee
I just use absurd coupon codes to get my food for 1 - 5 dollars. The 20 bucks off coupon is pretty much free food. Edit: I am talking about ubereats, because postmates is literally awful and crazy expensive. I also like how using uber gets you rewards for ubereats.
GRUBHUB PERKS GIVE YOU DEALS ON THE FOOD YOU LOVE!! THE KIND OF DEALS THAT MAKE YOU WANNA BOOGIE!!!!!!
gonna postsmate wendys
In argentina a 4 people dinner costs around 1000 pesos
this just makes me realize that america allows businesses to scam. that’s it.